Benefits        Customer Service & Support        Security

Imagine a comprehensive, performance-based system designed to give managers the tools they
need to engage, develop, reward and honor employees at every level of the organization. Fueled by an Internet-based tracking program, the communications are virtually instantaneous. And because the system  features the most advanced technology, users experience unprecedented power and flexibility.

This is the performance system future that PerformanceDelta is bringing you today.

Our system includes four distinct products aimed at improving communication, expectations, and performance within your organization. Consider their capabilities and benefits.


A Performance management system used by managers to:

Establish meaningful and quantifiable performance goals for employees
Communicate these goals with employees
Track employee progress toward achieving targeted performance levels
Provide feedback and direction to employees relating to their goals
Aid in the development of an incentive pay system.



A rewards program encouraging employees to generate business by referring new and existing customers. PerformanceDelta provides assistance in the establishment of the rewards program as well as training in the use of the Internet-based tracking program that matches employee referrals to actual sales of new products.



PerformanceDelta professionals administer a series of surveys on behalf of participating clients. The surveys include (but are not limited to) a Corporate Climate Assessment, Internal Service Quality Surveys (by department), External Customer Satisfaction Surveys and Reverse Evaluations. PerformanceDelta tabulates and presents the results of these surveys on behalf of the client. We'll even help you fashion an effective branding strategy that helps communicate your organization's new vision for performance.



An employee database designed to allow managers to develop, maintain and access information relating to each employee under their direction. Managers can add notes about past conversations for a given employee or query the database for lists of employees with certain common data (e.g. emergency contact information or start dates prior to 2003).



Today's innovative companies need tools to better manage the needs of their customers and potential customers. They need a real-time system that manages customer relationships and tracks the activities of their employees that serve their customers. PerformanceDelta's customer and prospect tracking system (CustomerTrac) was designed specifically for companies like yours.

What can the CustomerTrac system do for your institution?
      
  • Track prospect information in real-time
  • Track employee activities throughout the sales process
  • Schedule follow-up activities
  • Receive and review management alerts
  • Make referrals to internal employees
  • View custom performance measurement
 
      
 
J.Russell Greene
President and CEO
Grand Bank & Trust of Florida
West Palm Beach, FL

I initially learned of Harvard Business School's balanced scorecard concept at the American Bankers Association Stonier Graduate School of Banking in 2001. It struck me then as an appropriate foundation for the growth and prosperity of Grand Bank & Trust of Florida, which, at that point, was only two years old. Clearly, an employee measurement, recognition and incentive program would be imperative for the realization of maximum shareholder and franchise value of the bank.

I sought expertise and found it in Chris Burgess, President and founder of PerformanceDelta. I am impressed with Chris because he is a highly experienced banker who developed and implemented the Balanced Scorecard at two financial institutions for which he had been employed. Further, he had fulfilled his thesis requirement when he attended the Stonier Graduate School of Banking by writing on the very subject of the Balanced Scorecard. We followed his progress as he developed the PerformanceDelta system. In 2006, we implemented The Grand Plan. Chris's service has been tremendous. He is a pleasure for staff and management to work with.